Your legal guarantee — at least 2 years, by law
Everything you buy from MidnightDesign is covered by the EU legal guarantee of conformity. It lasts at least two years from the day you receive the product, it is free, and it applies automatically — you do not need to register, keep packaging, or buy anything extra. It is a right given to you by EU law (Directive (EU) 2019/771) and Cyprus law; nothing in our terms and conditions can reduce it.
The legal guarantee means that what you receive must match what you ordered. A product is “in conformity” when it:
matches its description, photos, size, material and colour as shown on our website;
is fit for the purpose that products of that kind are normally used for;
has the quality and performance you can reasonably expect, including durability;
is delivered complete, with all parts and any instructions or accessories listed on the product page.
If it doesn’t, that is a lack of conformity, and this page tells you what happens next.
What you are entitled to
If a lack of conformity exists at delivery and shows up within the guarantee period, you are entitled — in this order — to:
Free repair or free replacement. You choose which, unless one of them is impossible or would cost us disproportionately more than the other. We carry the cost, including return shipping.
A price reduction or a full refund — if repair or replacement is impossible, if we cannot do it within a reasonable time and without significant inconvenience to you, if the same problem comes back after we have already tried to fix it, or if the defect is serious enough that an immediate refund is justified. A refund is not available for very minor defects, but a price reduction still is.
Burden of proof. If a problem appears within the first year after delivery, the law presumes it was there at delivery — you do not have to prove it. After the first year and until the end of the guarantee period, we may ask you to show that the defect is not the result of normal wear, an accident or misuse.
How to make a claim
Contact us as soon as you notice the problem at [email] (or via our contact form). Include your order number, a short description of the fault, and photos or a short video that show it. Proof of purchase can be the order confirmation email, the invoice or a bank statement.
We reply within 2 working days and tell you the next step: repair, replacement or refund, and whether the product needs to come back to us. If it does, we send you a prepaid return label — you never pay return shipping for a valid claim.
We resolve the claim within 14 days of receiving the product (or of your message, if no return is needed). Repairs or replacements are shipped to you at no cost. Refunds go back to the original payment method within 5 working days of our decision.
Please keep the product until the claim is settled and do not try to repair it yourself — that can make it impossible for us to help.
What the guarantee covers — and what it doesn’t
The legal guarantee covers defects that were present when the product was delivered, even if they only become visible later. It does not cover damage or wear that arises afterwards from use, accident, or not following the care instructions. In plain terms:
Covered:
product does not match its description, photos, stated size, colour or material;
product arrives damaged, incomplete, or with missing parts or hardware;
material or manufacturing faults — the product breaks, splits or fails under normal use;
product does not do what it is designed to do.
Not covered:
normal wear and tear;
damage from accidents, drops, heat, liquids, misuse or use for something the product is not meant for;
changes you made yourself (painting, drilling, modifying, re-printing);
problems caused by not following the storage or care instructions given on the product page;
consumables used up in the normal way (see filament below).
What this means for our products
3D printer filament (Polymaker and other brands)
Filament is covered against defects present at delivery, for example:
wrong product, wrong colour or wrong diameter compared with the listing;
a spool that arrives damaged, with a broken, tangled or knotted winding from the factory;
diameter or roundness outside the manufacturer’s stated tolerance;
moisture-damaged filament in a factory-sealed pack (bubbling, popping or brittleness straight out of the bag).
Filament is a consumable and reacts to how it is stored and used. The following are not defects: moisture absorbed after you open the sealed bag (stringing, popping, brittleness), print problems caused by printer settings, nozzle, bed adhesion or slicer profiles, colour that differs slightly between production batches, or spools that have been partly used. Store opened filament dry — in a sealed bag or box with desiccant, or a filament dryer — and print within the temperature range printed on the spool. Manufacturer specifications are available on each product page.
3D printed products made by MidnightDesign
Our printed products are made to order in our workshop in Cyprus, from [PLA / PETG] on FDM 3D printers. They are covered against defects in material and workmanship present at delivery, for example:
parts that break, crack or delaminate (layers separating) under normal use;
missing parts, magnets, screws or other hardware listed on the product page;
a product that does not match its description, stated size or chosen colour;
a moving or assembled product that does not work as described.
3D printing has its own character, and the following are normal, not defects: fine visible layer lines, small marks where supports were removed, tiny surface imperfections on overhangs, and slight colour variation between batches. What counts is the description on the product page: the size, material, colour and function stated there is what the product must match. The item you receive may differ very slightly in surface texture from the photo — never in size, colour or function.
Care: PLA softens at around 55–60 °C. Keep printed items out of direct sun behind glass, cars in summer, dishwashers, ovens and hot surfaces. Clean with a damp cloth only. Heat damage, and damage from drops, force, or use outside the product’s stated purpose, is not a defect. Each product page has its own care line — please read it.
The legal guarantee and your right to return
These are two separate rights:
Right of withdrawal — for online purchases you may cancel your order for any reason within 14 days of receiving it and return the product for a refund, as explained in our Returns & Refunds policy. Exception: products made to your specification (custom sizes, colours or personalised items) are excluded from withdrawal, as EU law allows — but they are still fully covered by the legal guarantee.
Legal guarantee — for a product that is faulty or not as described, at any time in the two years after delivery, as explained on this page.
Commercial guarantees
We do not currently offer any commercial guarantee beyond the legal guarantee described here. If a manufacturer of a product we sell offers its own guarantee, it is stated on that product’s page together with the manufacturer’s terms; it never replaces or limits your legal guarantee.
Questions or disputes
Contact us first — most problems are solved in one email. If we cannot agree, you can contact the Cyprus Consumer Protection Service (consumer.gov.cy) or the European Consumer Centre Cyprus (ecccyprus.org) for free advice and mediation.
Seller: 3DGL MIDNIGHTDESIGN LTD ·
Email: info@midnightdesign.eu
Last updated: 28 September 2026