At midnightdesign.eu, we strive to provide you with high-quality 3D printed products that exceed your expectations. Our Returns & Refunds Policy is designed to ensure a seamless experience for our valued customers.
1. Eligibility for Returns:
- We accept returns for non-customized items within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Custom Designs:
- We take pride in offering personalized and custom-designed 3D printed products tailored to your specifications.
- Please note that returns are not accepted for custom-designed items. This includes any product that has been uniquely crafted based on your specific requests.
3. Initiating a Return:
- To initiate a return for eligible items, please contact our customer support team at support@mightnightdesign.eu within 14 days of receiving the product.
- Provide your order number, a clear description of the issue, and photographic evidence if applicable.
4. Refund Process:
- Once your return is approved, we will provide you with instructions for the return shipment.
- Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your refund/replacement.
- If approved, the refund will be processed to your original method of payment within 30 business days.
5. Return Shipping:
- Customers are responsible for the cost of return shipping for eligible items.
- We recommend using a trackable shipping service to ensure the safe return of the product.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 3 days of receiving the product.
- Provide clear photos of the damaged or defective item, and we will work swiftly to resolve the issue.
7. Cancellations:
- Custom orders cannot be canceled once the production process has begun. For standard orders, please contact us within 24 hours of placing your order if you wish to cancel.
8. Contact Information:
- For any inquiries or assistance regarding returns and refunds, please contact our customer support team at support@mightnightdesign.eu.
Thank you for choosing midnightdesign.eu. We appreciate your trust in our products, and we are committed to ensuring your satisfaction with every purchase.